Refund Policy

Effective date: 17 September 2026

Annual subscriptions (Desk and Teams). If this is your organization's first paid subscription, you may request a full refund within 14 days of the initial purchase for any reason by emailing CyberFightHelpDesk@PaigeNelsonStrategy.com from the account email. After 14 days, and for all renewals, subscriptions are non-refundable; you can cancel future renewals at any time and keep access through the end of the paid term.

Enterprise and Partner subscriptions. Refund terms are set in the order form. Where the order form is silent, the 14-day first-purchase refund above applies and the balance is non-refundable.

Executive briefings and advisory engagements. A briefing booked and confirmed by invoice may be rescheduled once without charge with at least five business days' notice. Cancellations with less notice forfeit the deposit. Fixed-scope assessments are governed by their engagement letter.

Service failure. If we fail to publish for seven or more consecutive days for reasons within our control, or we discontinue the paid Service, we will refund the unused portion of your prepaid term on request.

Duplicate or erroneous charges. Report them within 60 days and we will correct them promptly.

Refunds are issued to the original payment method through Stripe and usually appear within 5 to 10 business days.